Riki Jewelry LLC Return & Exchange Policy
Thank you for shopping with Riki Jewelry! We want you to love your jewelry, but we understand that sometimes things don't work out. Below is our return and exchange policy, designed to make your experience as smooth as possible.
Return and Exchange Policy for Regular Items
- Eligible Items: All regular-priced items (items not purchased on sale or with a coupon code) can be returned for a refund or exchanged for store credit within 14 days of delivery.
- Condition: The item must be unworn and in 'good as new' condition, with all original packaging and tags attached.
- Shipping Costs: Return and exchange shipping costs are the responsibility of the customer. We recommend using a trackable shipping method for returns, as Riki Jewelry LLC is not responsible for lost or damaged items during transit.
- Refunds or Credits: Once we receive the returned item and confirm it meets the above criteria, we will process your refund to the original payment method or issue store credit for future purchases on our website.
Sale Items
- All items purchased on sale are final sale and are not eligible for exchange, credit, or refund.
- Items purchased with a coupon code are also considered sale items and are subject to the same final sale policy.
Black Friday (Weekend) Promotions
- All items purchased during Black Friday weekend promotions are final sale and cannot be returned, exchanged, or refunded under any circumstances. No exceptions will be made.
Shipping Fees
- Shipping fees are non-refundable, even if an item is returned or exchanged. Please ensure you are confident in your selection before completing your order.
How to Initiate a Return or Exchange
- Contact Us: To initiate a return or exchange, please contact us within 14 days of receiving your order at [email protected]. Be sure to include your order number, the item(s) you wish to return, and the reason for your return.
- Return Authorization: Once your request is reviewed, we will provide you with return instructions.
- Ship the Item(s) Back: Please ship the returned item(s) to the address provided in your return instructions. Remember, return shipping costs are your responsibility.
We appreciate your understanding of our policies. If you have any questions or concerns, please don't hesitate to reach out to our customer service team.
Thank you for choosing Riki Jewelry! We hope you enjoy your purchase.