CusToMer service

Inquiries

Please direct all questions and inquiries to: info@rikisjewelry.com. Please note that our general business hours are Monday–Friday, 9am–6pm EST when awaiting a response.

Materials and care

Riki jewelry TAKEs GREAT PRIDE IN THE QUALITY AND CRAFTSMANSHIP OF our PRODUCTS. ATTENTION TO DESIGN, MATERIALS AND CONSTRUCTION IS OF UTMOST IMPORTANCE. Orders are carefully inspected  PRIOR TO SHIPMENT. Riki jewelry endeavors to make every effort so that you are happy with your purchase, and hope you will be extremely happy with your jewelry.

riki jewelry is fine in style and should be handled carefully. whilst our materials are high quality, we encourage you to take care of your riki jewelry. TO MAKE YOUR JEWELRY LAST A LIFETIME AND BEYOND, CERTAIN CARE SHOULD BE TAKEN IN THE WEARING, CLEANING AND STORING OF EACH PIECE.                 

REMOVE YOUR JEWELRY WHEN: CLEANING THE HOUSE OR USING HARSH CHEMICALS, PUTTING ON LOTION, PERFUME, HAIRSPRAY, SHAVING CREAM AND OTHER BEAUTY PRODUCTS, DOING LAUNDRY, SWIMMING IN THE POOL and BATHING.                      

TO CLEAN YOUR FINE JEWELRY: wash with WARM WATER AND MILD SOAP. RINSE and DRY YOUR JEWELRY BEFORE STORAGE.                                                            

SHIPPING

RIKI JEWELRY ships all orders via the United States Postal Service. Shipping & handling charges are based on the items purchased.

For all US orders, please allow 5-7 business days for RIKI JEWELRY to ship your items. You will receive an email confirmation once your order shipped.

For international orders, customers are responsible for all import duties and custom fees within their own country. Please allow 5-7 business days for RIKI JEWELRY to ship your items. RIKI'S JEWELRY  is not able to identify how long any order will take to arrive once it reaches customs in your specific country.

If you are in need of your items sooner, please contact RIKI JEWELRY  and we will do our best to accommodate. 

Returns and Exchanges

RIKI JEWELRY will gladly accept merchandise Returns or exchanges within 7 days of you receiving your items. We are glad to offer you a credit excluding all shipping costs. The items must be returned in the same condition you received it. We are unable to accept returns of worn or damaged items.  Customized pieces are final sale and are not eligible for return or exchange.  

Please submit return request for authorization first -

Please  include YOur original Receipt in your Return package. For your protection, please pack your return item securely and return your order with an insured track-able courier and retain your receipt.

RIKI JEWELRY is not responsible for items damaged or lost in transit. We cannot refund shipping charges on returned, exchanged or damaged items.

Repairs

Please remember that you are purchasing handmade jewelry. Most items are delicate and need to be worn and handled with care. Repairs are free of charge within the first 30 days of purchase, and a fee will apply thereafter. 
Customers are responsible for shipping and handling of purchases, returns and repairs; these charges are non refundable.


Please submit repair request for authorization first -

Please  include Your Original Receipt  in your Return package. For your protection, please pack your return item securely and return your order with an insured track-able courier and retain your receipt.

PRODUCT DISCLAIMER

RIKI JEWELRY is designed and handcrafted in New York. Each piece is created using only the finest materials. Due to the nature of handcrafted items, there might be slight variations than the one shown in the photos. RIKI JEWELRY attempts to feature all of our products as accurately as we can; colors, fits & styles are displayed as precise as possible.

In the event that RIKI JEWELRY  sells out of any particular item you have ordered, we will notify you via email of when the item will be back in stock & is expected to ship out.

Privacy Policy

We will not sell, share or trade any information you supply to us with a third party either from transactions on this website or signing up for our guest list.

 

Copyright 2015, All Right Reserved. The content of this site and jewelry designs pictured are copyrighted under the United States copyright laws and is the property of RIKI JEWELRY.